Accessibility Statement

This statement applies to the official website of the EU Disability Card Website managed by CRPD and was last updated on 1st February 2021.

Compliance status

CRPD is committed to making its online services accessible to all.  We have a national and global user base and are dedicated to continuously improving accessibility of our services with a focus on the anti-discrimination requirements of the Equal Opportunites Act (Persons with Disability) of 2000 (EOA).

The EU Disability Card website is largely compliant with the WCAG2.0 guidelines   

Compliance Process

The EU Disability Card website is designed to work with the latest versions of all mainstream browsers.
As part of this effort, CRPD adheres WCAG2.0 guidelines.  Our online resources and products are evaluated both manually and programmatically for conformance to WCAG 2.0 Level AA guidelines. The EU Disability Card website in particular is designed to work well and be accessible when being accessed with suitably updated hardware and software products.

Further recognizing that adherence to standards and guidelines, cannot on its own ensure that a product is accessible, CRPD also takes note of and makes amendments in line with the feedback received from with persons with disability. 

Accessibility Measures

The EU Disability Card website makes use of font magnification and contrast modification widgets. 
As part of and in addition to the above mentioned guidelines, the CRPD website implements the following accessibility features:

  1. Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
  2. Information content is organised into HTML lists wherever applicable.
  3. Deployed a link focus highlighting script in order to provide visual cues for exclusive keyboard users.
  4. Add image title, alt tag and caption wherever this information is relevant and useful.
  5. Maximise colour contrast for text where applicable.
  6. Actual link text is descriptive enough to inform user where the link points to.
  7. Implement all external links so that they open into new browser tabs.

Inaccessible Content

CRPD is not aware of specific inaccessible content or accessibility issues on its website.  If you identify such content, kindly let us know via the contact details provided below. Should such an instance arise CRPD’s goal is to create an Accessibility Remediation Roadmap (ARR). The ARR describes the steps needed to help identify an accessibility issue and bring the product into compliance with the EOA, including the anticipated schedule for completion of this goal. To initiate an Accessibility Remediation process please contact CRPD at the phone number or email address shown below.

Feedback and Contact Details

Inevitably, we won’t always get it right, but we remain committed to addressing any access issues promptly. And that is where we would like your help. If you experience any difficulties in accessing our website, or have trouble using any aspect of the website, we would like you to let us know.

You may contact CRPD here:

Enforcement Procedure

The Malta Communications Authority (MCA) is the entity responsible for implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.  In case your ICT accessibility related query is not addressed within the time frames established within the ARR or you wish to lodge a formal complaint, you can do so by contacting the MCA on 21336840 or by filling the online complaint form at